"UBT has done everything that they said they would do - all the promises have been kept from the very start. From the beginning it has been all they said it would be. The management of my account has been excellent."
United States Conference of Catholic Bishops
Ronald Gibson
Manager, Printing and Mailing Services
SmartPrint
UBT allows customers a one source solutions program for all office equipment needs. With UBT’s SmartPrint Program, customers can rely on our advanced technical staff to service laser printers in addition to your Canon copier, fax and scanner fleet. Our SmartPrint program even allows customers to eliminate costly cartridge expenses by converting to a cost per page program for laser printers that includes all toner, parts, labor and preventive visits in one low per page charge. UBT’s commitment to service excellence applies to our print management program and we offer the same 98% uptime guarantee on all printers under contract.90 Day Unconditional Money Back Guarantee
- 100% refund if for any reason you decide you no longer want or need UBT’s SmartPrint Program.
4 Hour Average On-Site Response Time
- UBT Averages 4 hour response time from the time the service call is placed until a technician arrives at your office.
98% Uptime Guarantee
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UBT Guarantees 98% equipment uptime. Specifically, if your printer is inoperative for more than 2% of regular business hours over the course of one year, UBT will provide 1 month of free prints.
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The Net Call Incentive and Measurement System for UBT technicians, minimizes recalls and incomplete service calls to insure 98% uptime.
Click here for the full version of UBT’s SmartPrint Guarantee (.pdf)