"The one thing that sold us was the One Year Unconditional Money Back Guarantee. UBM was very easy to deal with and there was no resistance when UBM would take the machine back. We look forward to continuing this relationship in the future."
The CATO Institute
Janette Stout
Director of Administration
Print Management
UBM allows customers a one source solutions program for all office equipment needs. With UBM’s Print Management Program, customers can rely on our advanced technical staff to service laser printers in addition to your Canon copier, fax and scanner fleet. Our cost per copy program even allows customers to eliminate costly cartridge expenses by converting to a cost per page program for laser printers that includes all toner, parts, labor and preventive visits in one low per page charge. UBM’s commitment to service excellence applies to our print management program and we offer the same 98% uptime guarantee on all printers under contract.90 Day Unconditional Money Back or Exchange Guarantee
- 100% refund if for any reason you decide you no longer want or need UBM’s Print Management Program.
4 Hour Average On-Site Response Time
- UBM Averages 4 hour response time from the time the service call is placed until a technician arrives at your office.
98% Uptime Guarantee
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UBM Guarantees 98% equipment uptime. Specifically, if your printer is inoperative for more than 2% of regular business hours over the course of one year, UBM will provide 1 month of free prints.
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The Net Call Incentive and Measurement System for UBM technicians, minimizes recalls and incomplete service calls to insure 98% uptime.
Click here for the full version of UBM’s Print Management Guarantee (.pdf)