"UBM has done everything that they said they would do - all the promises have been kept from the very start. From the beginning it has been all they said it would be. The management of my account has been excellent."
United States Conference of Catholic Bishops
Ronald Gibson
Manager, Printing and Mailing Services
National Accounts
The sophisticated level of service offered by UBM has persuaded many large national firms to choose UBM as their national service provider. Through UBM’s National Account Program, customers can manage all their US locations through one consolidated contract. UBM offers a similar standard of customer service in cities outside our direct servicing area through our alliance program. Our consolidated billing and account management guarantee hassle free implementation across the entire country.One Year Unconditional Money Back or Exchange Guarantee
- 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired. This guarantee applies to only those copiers being directly serviced by UBM in the Washington DC and Boston metropolitan areas.
- Copiers installed outside of UBM’s direct servicing areas outlined above are eligible for a 10% refund of the purchase or lease price converted into actual units.
4 Hour Guaranteed Response Time
- UBM averages a 2 hour response time on 50+ cpm IR models from the time the service call is placed until a technician arrives at your office. UBM will provide 1 month’s free service and supplies -equivalent to your contract allowance if this response time is missed on copiers being directly serviced by UBM.
- UBM national account partners will respond within 4 hours of the initial service call.
Guaranteed Manufacturers Support
- Canon Equipment is the most reliable in the industry with 98% average uptime on well maintained machines. However, if for any reason a dealer service technician cannot resolve a maintenance issue, UBM will send a specialist from Canon, USA to your office to repair or replace the inoperable parts of your copier at no charge.
Click here for the full version of UBM’s National Account Guarantee (.pdf)