"UBT has done everything that they said they would do – all the promises have been kept from the very start. From the beginning it has been all they said it would be. The management of my account has been excellent."
United States Conference of Catholic Bishops
Ronald Gibson
Manager, Printing and Mailing Services
National Accounts
The sophisticated level of service offered by UBT has persuaded many large national firms to choose UBT as their national service provider. Through UBT’s National Account Program, customers can manage all their US locations through one consolidated contract. UBT offers a similar standard of customer service in cities outside our direct servicing area through our alliance program. Our consolidated billing and account management guarantee hassle free implementation across the entire country.One Year Unconditional Money Back or Exchange Guarantee
- 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired. This guarantee applies to only those copiers being directly serviced by UBT in the Washington DC and New York City metropolitan areas.
- Copiers installed outside of UBT’s direct servicing areas outlined above are eligible for a 10% refund of the purchase or lease price converted into actual units.
4 Hour Guaranteed Response Time
- UBT averages a 2 hour response time on 50+ cpm IR models from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of $500 if a maximum response time of 4 hours is missed on copiers being directly serviced by UBT.
- UBT national account partners will respond within 4 hours of the initial service call.
Guaranteed Manufacturers Support
- Canon Equipment is the most reliable in the industry with 98% average uptime on well maintained machines. However, if for any reason a dealer service technician cannot resolve a maintenance issue, UBT will send a specialist from Canon, USA to your office to repair or replace the inoperable parts of your copier at no charge.
Click here for the full version of UBT’s National Account Guarantee (.pdf)