"The one thing that sold us was the One Year Unconditional Money Back Guarantee. UBM was very easy to deal with and there was no resistance when UBM would take the machine back. We look forward to continuing this relationship in the future."
The CATO Institute
Janette Stout
Director of Administration
Mid Volume
UBM offers all of our customers a 98% uptime guarantee on their copier equipment. We understand the importance of these units to a company’s workflow and apply our same high standard of service to both our high volume and low volume users.One Year Unconditional Money Back or Exchange Guarantee
- 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired.
- This guarantee applies to only those copiers being directly serviced by UBM in the Washington DC and Boston metropolitan areas.
4 Hour Average On-Site Response Time
- UBM averages 4 hour response time from the time the service call is placed until a technician arrives at your office. UBM will provide a credit of $250 if a maximum response time of 8 hours is missed.
98% Uptime Guarantee
- UBM Guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBM will provide a $250 credit.
- The Net Call Incentive and Measurement System for UBM technicians, minimizes recalls and incomplete service calls to insure 98% uptime.
Click here for the full version of UBM’s Mid Volume Guarantee (.pdf)