"The experience with UBT has been very good. We are really pleased with response time with copier calls that we make and the uptime plus everything that was mentioned in the contract and the promises that were made. UBT has handled all of these things so well that we renewed our lease again!"
The Heritage Foundation
Clair Fries
Manager of Business Support Services
Mid Volume
UBT offers all of our customers a 98% uptime guarantee on their copier equipment. We understand the importance of these units to a company’s workflow and apply our same high standard of service to both our high volume and low volume users.One Year Unconditional Money Back or Exchange Guarantee
- 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired.
- This guarantee applies to only those copiers being directly serviced by UBT in the Washington DC and New York City metropolitan areas.
4 Hour Average On-Site Response Time
- UBT averages 4 hour response time from the time the service call is placed until a technician arrives at your office. UBT will provide a credit of $250 if a maximum response time of 8 hours is missed.
98% Uptime Guarantee
- UBT Guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBT will provide a $250 credit.
- The Net Call Incentive and Measurement System for UBT technicians, minimizes recalls and incomplete service calls to insure 98% uptime.
Click here for the full version of UBT’s Mid Volume Guarantee (.pdf)