"UBM has done everything that they said they would do - all the promises have been kept from the very start. From the beginning it has been all they said it would be. The management of my account has been excellent."
United States Conference of Catholic Bishops
Ronald Gibson
Manager, Printing and Mailing Services
High Volume
UBM offers the quickest on-site response time and equipment uptime guarantees in the industry. For high volume machines, service support is especially important to accommodate the heavy workload each unit must effectively handle. Canon’s mid-level and production machines are the most reliable in the industry and paired with UBM’s high volume service guarantees, ensure that your devices will function above industry standard and minimize customer intervention with office equipment devices.One Year Unconditional Money Back or Exchange Guarantee
- 100% equipment refund or exchange if for any reason you decide you no longer want or need the copiers acquired.
- This guarantee applies to only those copiers being directly serviced by UBM in the Washington DC and Boston metropolitan areas.
2 Hour Average On-Site Response Time
- UBM Averages 2 hour response time from the time the service call is placed until a technician arrives at your office. UBM will provide a credit of $500 if a maximum response time of 4 hours is missed.
98% Uptime Guarantee
- UBM Guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBM will provide a $500 credit.
- The Net Call Incentive and Measurement System for UBM technicians, minimizes recalls and incomplete service calls to insure 98% uptime.
Click here for the full version of UBM’s High Volume Guarantee (.pdf)