"We’ve had UBM probably for over 3 years with 34 Canon machines and have very few problems. Service guys are fantastic and our account executive is always right on top of things. We have really enjoyed our relationship with UBM."
American Psychological Association
Michael Newhouse
Director of Administrative Services
Color Copiers
UBM is committed to providing our color consumers with technical service that enables you to receive the highest return both in color quality and production capabilities out of your equipment. Our factory trained technicians will arrive on-site to address service calls within an average 2 hour response time. In addition we will guarantee a 98% uptime out of your color equipment with a $500 credit if that unit is down more than 3.1 hours each month over the course of the year.5 Year Repair or Replace Warranty
- UBM will repair or exchange your copier during a full 5 years of active service within your office as long as the copier has been continuously covered by a UBM full service contract.
2 Hour Average On-Site Response Time
- UBM averages 2 hour response time from the time the service call is placed until a technician arrives at your office. UBM will provide a credit of $500 if a maximum response time of 4 hours is missed.
98% Uptime Guarantee
- UBM guarantees 98% equipment uptime. Specifically, if your copier is inoperative for more than 2% of regular business hours over the course of one year, UBM will provide a $500 credit.
- The Net Call Incentive and Measurement System for UBM technicians, minimizes recalls and incomplete service calls to insure 98% uptime.
Click here for the full version of UBM’s Color Copier Guarantee (.pdf)