American Psychological Association
Michael Newhouse
Director of Administrative Services
FAQ's
Supplies
How should I dispose of my used toner cartridges?
As a global company working towards a recycling-oriented society, Canon strives to recycle resources efficiently by collecting used products from customers and then disassembling them and separating the different materials. To find out more about Canon's environmentally conscious products please visit Canon's site: http://www.canon.com/environment/eco2006e/p42.html . If you are interested in participating in this program, visit the following link and log-in to begin the process: www.usa.canon.com/templatedata/AboutCanon/ciwencrpr.html .
How long will it take my supplies to arrive after placing an order?
After placing a supply order via the automated supply line or from our website, it should take approximately 2-3 business days from the day your order was processed for your products to arrive.If you place your order by 2:30pm, it will be processed and shipped out same-day via UPS. All orders placed after that time will be processed and shipped out the next business day. If you need same-day delivery, please call our Supply Department directly to request courier service for a nominal charge to your account.
Billing
How do I read my invoice?
Below is a sample statement outlining each section of the invoice.If you need further assistance, please contact us and you will be directed to your Accounts Receivable representative.
Can I pay an invoice with a credit card?
Yes, we accept payments from all major credit cards. To make a payment, contact your Accounts Receivable representative and provide them with your credit card information by phone or email. The payment will be processed within 24-hours and you will receive confirmation of receipt via email or fax.
How do I enter my meter read?
On the newer Canon models a counter check button is located on the top of the machine for easy access to your meter reads. Please see below.
After pressing the counter check button you should see a screen in the following format:
- Total 101 07528997 (Total Meter Count)
- Total 102 00025557 (Color)
- Total 103 02277777 (Black and White)
On the older Canon models open the front door to the copier (as if there were a paper jam) and you will see an odometer with numbers revealing your meter reading.
After you have found this information you may enter your meter read via fax, phone or online.If you need further assistance please call 703.917.0100 and you will be directed to your Meter Read representative.
Service
What do I do if my machine needs service?
You have four convenient options for placing a service call via fax, voice mail, online, or speaking with a trained dispatcher. The system provides an immediate fax, email or phone call to confirm that we have received your call.
After placing a service call, when should my technician arrive?
As soon as your call has been received, it is immediately dispatched via cell phone to the factory trained technician who is geographically closest to your office, insuring the quickest response time in the industry. For high volume copiers, segmented at 50 copies per minute and above, and color units, the company averages less than two hour response time. A four hour maximum response time is also guaranteed with a credit of $500 recourse if it is missed.