United States Conference of Catholic Bishops
Ronald Gibson
Manager, Printing and Mailing Services
About UBM
United Business Machines is the largest and fastest growing Canon Independent vendor in the Southeast region and the 3rd largest in the nation. UBM supports clients in the Washington DC, Northern Virginia, Maryland, and Boston marketplaces. UBM also offers a National Account division for those organizations with offices in other areas.
The key to UBM’s success is the combination of the reliable Canon product coupled with UBM’s unparalleled service guarantees and warranties. With technicians that average over 21 years experience working with Canon, UBM is able to offer the industry’s only unconditional 12 month money back guarantee. At UBM we strive to exceed your expectations and proactively offer our customers full recourse on our service guarantees. The testament of UBM’s strength and reliability as a service provider is illustrated in the over 5,000 copier units currently under service in our general population today.
Corporate Philosophy
Management's orientation is fully directed at creating a work environment which encourages shared information, employee innovation, and continued improvement in our operating systems so our customer needs are best met by the combination of highly skilled employees utilizing efficient operating systems and the latest technology tools available. At UBM we believe in the simple principle that motivated employees who take pride in their work and their company provides superior customer service which, in return, results in highly satisfied customers.
Company Background
UBM was founded in 1977 and has always remained an exclusive Canon dealer. The management team of UBM has in excess of 100 years industry experience and owns 100% of the company stock. As an employee owned company when you work with UBM, you work with people that have a vested interest in customer retention and satisfaction. Dedication to company improvement through customer service is a goal of the staff of UBM and is a contributing factor to UBM’s recognition in 2006 as the fastest growing Canon Independent dealer in the Southeast Region and 3rd largest Independent dealer overall in the nation out of 400 total Canon vendors. As UBM continues to grow and expand in the marketplace, our commitment to the Canon product remains strong. As the #1 product in every segment of the copier market, why dilute our efforts and carry a secondary line of copiers? When you choose to partner with UBM you receive the strongest product on the market with the full Canon line of office equipment and the most comprehensive customer service program in the marketplace with UBM’s customer service guarantees and warranties.
Financial Performance
For the fiscal year ending December 2006, United Business Machines revenue was $38 million representing an astounding 277% growth since 2001, making UBM one of the largest Canon, USA partners in the United States. Illustrated below are UBM’s revenue results.
